Privacy Policy

This Privacy Policy explains how Teafolio Tea Co. collects, uses, discloses, and protects personal data when you use our online platform. By accessing or using our site, you acknowledge you have read and understood this policy. If you have questions, please contact us at hello@teafolio.sbs or at our postal address below.

Data We Collect

We collect information necessary to provide and improve our services, including:

Account information you provide (name, email, shipping address) when you place orders or create an account.
Payment details processed by our payment providers (we do not store full payment card information on our systems).
Communications and preferences (customer support messages, marketing preferences).
Technical and usage information (IP address, device and browser type, pages visited) collected automatically via cookies and similar technologies.

How We Use Data

To process orders, manage accounts, and provide customer support.
To communicate updates, offers, and service-related messages when you have consented or when necessary to fulfil an order.
To personalize and improve our online platform and marketing.
To detect, prevent, or address technical issues, fraud, or other illegal activities.

We rely on lawful bases such as performance of a contract, consent, and legitimate interests, depending on the processing activity.

Cookies and Tracking

We use cookies and similar technologies to enable core site functionality, remember your preferences, and analyze site usage. You can manage cookie preferences through your browser or our cookie controls where available. Disabling certain cookies may affect functionality.

Third-Party Services

We may share information with third-party service providers who perform services on our behalf, such as payment processors, shipping partners, analytics providers, and email platforms. These providers are contractually required to protect your data and may process data under their own privacy policies.

International Transfers

Where applicable, personal data may be transferred to, processed, and stored in countries other than the one in which you live. We implement safeguards such as standard contractual clauses and other appropriate measures to protect your data when transferring it internationally.

Your Rights

Subject to applicable law, you may have rights regarding your personal data, including the right to access, correct, delete, restrict processing, object to processing, or request portability. To exercise these rights, contact us at hello@teafolio.sbs. We may verify your identity before responding to requests.

Data Retention

We retain personal data as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by the type of data and the purpose for which it was collected.

Security

We implement reasonable technical and organizational measures to protect personal data against unauthorized access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute security.

Children

Our services are not intended for children under 16. We do not knowingly collect personal data from children under 16. If you believe we have collected such information, contact us at hello@teafolio.sbs and we will take steps to delete it.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal obligations. We will post the updated policy on our platform and indicate when it was last revised. Continued use of the service after changes constitutes acceptance of the updated policy.

Contact

If you have questions about this Privacy Policy or our data practices, contact us at:

Email: hello@teafolio.sbs
Address: Unit 4, Lee Road, Mount Desert, Cork, County Cork, T23 D30F, Ireland